FREQUENTLY ASKED QUESTIONS

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QUESTIONS:

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PRODUCTS​

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• Where do our flowers come from?

      In order to ensure we offer the highest quality and freshest flowers, we buy them from only the most trusted suppliers in NYC.

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• What types of flowers do you use in your bouquets?

      We offer amazing seasonal flowers like peonies, tulips and ranunculus, as well as bouquets with an assorted arrangement of blooms.

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• How are our bouquets prepared?

      All of our bouquets are prepared in our workshop in the heart of NYC by our specially trained florists. All of our florists have mastered the French method of rounded, hand-tied bouquets.

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• Do all our bouquets come in a vase?

Yes but for special events they do not. Vases are available to add to your bouquets at checkout! 

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• Can I send a message along with my Joseph John Designs bouquet?

     Yes the note is one of the most important parts! After you have selected your favorite bouquet, you will be given the opportunity to write a few words on our specially designed Joseph John Designs cards. 

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PAYMENT

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• What payment methods do you accept?

      We accept Cash, Checks, Visa, MasterCard, American Express, and Discover credit cards. PayPal users can also pay with their PayPal account.

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DELIVERY

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• Where do you deliver?

      We deliver all over NYC, for outside of the city please contact us for special rates. 
 

• Do you offer same day delivery?

      We offer same day delivery in NYC from Monday to Saturday. The order deadline is 2:00pm. ​
 

• What is the delivery fee?

      Our delivery fee ranges from $9.99 for our small Market bouquets to $24.99 for all other arrangements. 

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• What happens if the recipient is not there?

      All our bouquets automatically have a "signature release," which means that our bouquets can be dropped off without requiring a signature. In most cases, the delivery driver will knock or ring the bell, and if there is no answer, will leave the product somewhere safe at the delivery location. Please be sure to include your recipients' cell phone number in your order so that we may contact them with any questions during delivery, but don't worry—we won't call in advance and ruin the surprise!

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GENERAL

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• I made a mistake in my order. What should I do?

       Please contact our  us as quickly as possible, so that your changes can be taken into account before delivery. Please include your order number to help us process your request as quickly as possible.

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• Do you do customized bouquets?

      Our bouquets are 100% customized! Give us a call or send us an email to learn more. 

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• How are the flowers packaged and delivered?

      All our bouquets are placed in our anti-spill vase filled with water to ensure that they are hydrated during shipping and delivered in our signature gift box.

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• When do you send a photo of the arrangement?

      We'll send you the photo of the exact bouquet you ordered once it leaves our workshop. So, you'll get the see the arrangement and you'll know your bouquet is on its way!

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